Shipping policy

Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.

Delivery Times

• UK Standard Delivery: 3–7 business days
• UK Express Delivery (if offered): 2–4 business days

Delivery times are estimates and begin from the date of dispatch, not the date of order. Delays caused by customs, courier disruptions, or extreme weather are outside our control, though we'll do our best to keep you updated.

Shipping Costs
Shipping costs are calculated at checkout based on order value and destination. [Insert your actual thresholds, e.g. "Free UK shipping on orders over £40."]

Order Tracking
A tracking link will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update after dispatch.

International Shipping
[Include only if relevant] We currently ship within the United Kingdom only. / We ship to select international destinations — delivery times and costs vary by location and are shown at checkout.

Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, contact us at [support email] and we'll investigate with the courier. If a package is confirmed lost in transit, we'll offer a replacement or full refund.

Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect address provided by the customer, but we'll do what we can to help redirect the shipment if caught early.